As in previous years, Ebeltoft Group as well was represented during the 101st edition of this important retail event.

Alberto Serrentino (Ebeltoft Brazil/GS&MD) was a speaker at the Global Retail Forum where he shared his insight on the retail landscape in Brazil and Anne Brouwer (Ebeltoft USA/McMillanDoolittle) presented New Merchandise Strategies for Retail Growth at this year's event.

Furthermore, the NRF 2012 gathered 24,000 participants, considering that almost 300 of them formed the Ebeltoft Brazil/GS&MD – Gouvea de Souza delegation shows our international leadership for this event. Brazilian Minister Mr. Fernando Pimentel from the Ministry of the Development, Industry, Commerce and Services, invited by IDV and Ebeltoft Brazil/GS&MD, was also present and addressed a presentation to the Brazilian attendees. Exclusive content and wrap-up meetings for the delegation were carried out at the New York Palace, which brought the Brazilian delegation into further insights in the retail world.

As customer loyalty and enthusiasm are created at the points of contact of a company with its customers, it can be reasoned that Customer Experience Management (CEM) is the main success factor in today´s marketing and sales. Practically speaking however, what brings about such experiences? How can they be influenced? The answers to these questions can be found in the – for the most part – unconscious processes of the customer’s brain.

It is time to consider these diverse points of contact from a completely new perspective: From the perspective of the unconscious mind. The Neuromarketing Conference 2012 will guide you through one of the most fascinating areas of current brain research and, at the same time, will provide you with valuable tips as to how you can implement this knowledge in your CEM.

Ebeltoft Germany/Gruppe Nymphenburg cordially invite you to take part in this day of exciting presentations and discussions. The world’s leading brain researchers and CEM experts will provide you with fascinating insights into the findings and possibilities which neuromarketing offers in order to increase customer loyalty and enthusiasm.

For more information please contact the Ebeltoft Group company in Munich, Germany: b.schwarz@nymphenburg.de

Ebeltoft Group is proud to present its 7th issue of the Retail Innovations research that each year presents an analysis of the latest retail innovation trends in the area of new retail concepts and retail business models from local markets around the world.

Highlights of Retail Innovations 7:

• 10 Retail Innovations Trends
• 25 Concept Innovation cases
• 4 Business Innovation cases

Several trends from last year, like Service Efficiency, moved into a more mature stage and new evolving trends have been identified: Storytelling, Multi-sensory, Holistic service.

NeoConsumer 2 is the 2nd edition of this global study led by GS&MD (Ebeltoft Brazil). Covering 15 countries, the study seeks to in detail analyse the contemporary multichannel consumers acknowledged as NeoConsumer.

After the publication of the previous edition in 2009, again we have witnessed a shifting shopper behaviour as a result of how solutions and technologies at the B2B, B2C and store level are chaining our day-to-day life and purchasing decisions.

The NeoConsumer 2 designed an overview of these changes, identifying the main parameters and developments from a global perspective and local point of view. Key subjects addressed are Social Shopping, online and Multichannel purchasing, Virtual & Physical stores and Mcommerce

Countries included in the study are: Australia, Brazil, Canada, Chile, Denmark, France, Germany, Italy, Mexico, Romania, Turkey, United Kingdom and United States.

For more information on NeoConsumer 2 contact the Ebeltoft Group member in your region.

During the recent WRC 2011, the Ebeltoft Group hosted the leading session “Retail Innovations, still alive and kicking” that presented the emerging Retail Innovation trends as outlined in Ebeltoft Group´s international and annual research.

Presented by Fabrizio Valente, CEO Kiki Lab (Ebeltoft Italy), the session presented an overview of the trends and explained that the focus on “Story-telling”, is an emerging approach that can help retailers to build success through connecting with their shoppers via in-store story-telling of e.g. the retailer´s vision, mission or products. As example the Spanish retailer Happy Pills was presented; a new concept of candy store that looks as a pharmacy and targets adults.
The session concluded with presentations by two retailers that are strongly involved in innovation; Adidas with its digital Wall and Eataly, winner of the WRC Award 2011 in the Retail Innovation category, with its New York concept.

In a subsequent session Cédric Ducrocq, CEO Dia-Mart (Ebeltoft France) co-presented with the CCO Carrefour Group, José Carlos González-Hurtado, the Carrefour’s vision of the future and the new concept of Carrefour Planet, that is re-inventing the hypermarket format. A project with which the company takes the lead in the sector with a new and successful strategy and concept.

Ebeltoft Group has partnered with the WRC from the very beginning in 2007, and this year for the second time formed the Expert Jury for the Retail Innovation Award with Fabrizio Valente as Chairman.

Since 2004 the Ebeltoft Group publishes its annual Retail Innovations research carried out worldwide to identify the latest global trends and best cases. Please contact us to receive a copy of the 2011 Retail Innovations 7 (forthcoming in November 2011).

Click on the WRC logo to download the presentation from the session “Retail Innovations, still alive and kicking”)

Ebeltoft Australia/Retail Doctor Group recently held its annual ‘Fit for Business’ breakfast event for over 500 retail executives in Sydney and Melbourne.

Bernie Brookes (CEO of Myer) and Brian Walker (Managing Director of Retail Doctor Group) shared global and local retail trends to help Australian retailers keep up with the speed of change in retail.

Click on the logo to see a video with information on Ebeltoft Australia/Retail Doctor Group and some images from the ‘Fit for Business’ breakfast momentum.

Customer trust is one of the key strategic assets to become more competitive in the retail industry.
This was the main theme touched on by Fabrizio Valente (CEO of Ebeltoft Italy/ Kiki Lab) during his speech at the Kiki Lab’s congress “Mi fido di te 2011” (I Trust in you 2011).

The Retail Experts from the Ebeltoft Group will form the Jury for the World Retail Award 2011 Innovation Category. Backed up with worldwide retail expertise, the Jury will analyse the submitted cases and draw up a short list of the most promising and innovative retail cases from around the globe.

This year’s jury is compiled of Fabrizio Valente-Ebeltoft Italy (chairman), Neil Stern-Ebeltoft USA, Luke Lim-Ebeltoft Singapore, Thomas Rotthowe-Ebeltoft Germany, Alberto Serrentino-Ebeltoft Brazil and Brian Walker-Ebeltoft Australia.

A selection of the entries and the finalist cases will be included in a publication published by the Ebeltoft Group later this year.

Pragma has just been awarded "Strategic Advisory Firm of the Year" for 2011 by DealMakers Monthly Magazine. This follows our recent award of 'Commercial & Operational Due Diligence Firm Of The Year' by Finance Monthly magazine.

Pragma provide commercial and operational due diligence services to private equity firms, banks and other investors. Our commercial due diligence services evaluate the current performance and assesses the future potential of the investment.

In March the Ebeltoft Group held its first meeting of this year in Shanghai to present new trends and developments in the retail market and to discuss the opportunities in emerging markets such as China, Brazil and India.
Further central themes of the discussions were the creation of value to retailers entering new (emerging) markets, Shopper Marketing and the latest developments in the area of Multi-Channel retailing.
During the last day the group visited the most prominent and innovative retail concepts in Shanghai with presentations and interviews with the local retail Managers.

The Italian member of Ebeltoft Group, Kiki Lab, presented our Retail Innovations survey at the EuroShop Retail Show in Düsseldorf.

Since 2004 Ebeltoft publishes its yearly research on Retail Innovations that focuses on emerging Retail Trends and analyse the most innovative Retail cases worldwide. The 2010 issue, Retail Innovations 6 – is titled Shaping the future of retail.
For more information contact the Ebeltoft member in your region.

Pragma are delighted to have been awarded 'Commercial & Operational Due Diligence Firm Of The Year' by Finance Monthly magazine.

We have supported 20 deals in 2010 including:

* LGV Capital's acquisition of Snow+Rock
* LDC take a significant stake in Mountain Warehouse
* Darwin's acquisition of Fenn Wright Manson
* TPG's acquisition of Republic
* Charterhouse's acquisition of Card Factory
* TA Associates take a majority stake in Cath Kidston
* LDC's backing of the management buy-out of Antler
* OpenGate Capital's acquisition of Nicole Farhi

Pragma provides commercial due diligence services to private equity firms, banks and other investors. Our commercial due diligence services evaluate the current performance and assesses the future potential of the investment. This allows investors to make more informed decisions and reduce the risks of acquisition.

The Ebeltoft Group International Retail Experts was founded in 1990 - reason enough to celebrate our 20th anniversary during our next meeting in Cambridge, UK on April 25.
To the gala dinner we expect our founding members Bruno Christensen, George Dittmar and Jef Harris.

over 400 retailers from all the world attended our session dedicated to retail innovations. fabrizio valente (the italian partner of ebeltoft) presented results international research that outlines ten major trends and analyses 30 successful cases. then some their innovation case: national geographic pirelli diablo rosso store spazio ambasciatori. great interest has received speech oscar farinetti president eataly with librerie coop speeches conference are available on request at kikilab@ebeltoftgroup.com.

Dr. Thomas Rotthowe, 42, Member of the Board of Directors of Gruppe Nymphenburg Consult AG, was appointed new Chairman of the Board of Ebeltoft Group - International Retail Experts. He follows after John Torella, Senior Partner of J.C. Williams Group Ltd., Canada, who still remains member of the Board after concluding a 2-year period as Chairman and having achieved great progress in building the international brand of Ebeltoft Group.